Reference

What Our Legal Terms Mean for Your Account

These legal terms set out how f222 operates your account, what we expect from you, and what you can expect from us — covering data, wallet transactions via JazzCash, Easypaisa, and Raast, and access rights where local law in Pakistan permits.

Account EligibilityData & PrivacyWallet Policy: JazzCash, Easypaisa, RaastAccess by Local LawContact & Requests
f222 What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Security, and Account Integrity at f222

We handle personal data with a clear purpose: operating your account securely and processing your transactions through JazzCash, Easypaisa, and Raast accurately. Here is how we approach the four areas that matter most to your account.

Data Storage and Retention

Your account data is stored on secured servers. We keep transaction records for as long as required by our operational and legal obligations, then delete or anonymise them.

Cookies and Browsing Data

We use session and preference cookies to keep your login active across mobile and desktop. You can clear these from your browser settings at any time without losing your account.

Account Security Practices

Logins use OTP verification sent to your registered mobile number. We do not store raw passwords. If unusual access is detected, we flag the session and prompt re-verification.

Your Rights and How to Act on Them

You can request a copy of your account data or ask us to correct inaccuracies by raising a ticket through the Help Centre. We respond to verified requests within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, a data request, or a dispute over a wallet transaction, our support team can connect you to the right resolution path. Reach us through any of the channels below and we'll confirm receipt and next steps.

Live Chat Start a chat from any page on f222. For legal or account queries, select the account help category so your message routes to the right team.
Email Support Send a written request to our support address listed in your account dashboard. Include your registered mobile number and the nature of your legal or data query.
Account Help Centre Log in to your f222 account and go to Help in the menu. Policy queries, wallet disputes, and data access requests each have a dedicated ticket category.

Common Legal and Policy Questions

These are the questions we get most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on local law and is available only where local law permits. It is your responsibility to check whether using the platform is lawful in your location before opening an account.

We collect your name, registered mobile number, and payment method details — including your JazzCash, Easypaisa, or Raast account reference — to operate and verify your account.

Yes. Raise a data access request through the Help Centre ticket system in your account. We verify your identity first, then provide a summary of the data we hold linked to your account.

Transaction records for JazzCash, Easypaisa, and Raast deposits and withdrawals are kept in line with our retention schedule. After that period, records are deleted or anonymised.

Submit a dispute through the support chat or email channel within 30 days of the transaction date. Include your account mobile number and the transaction reference visible in your wallet history.

We post updates directly on this page. The date of the latest revision appears at the top of the terms. Continuing to use your account after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.